Archive for the ‘Support’ Category

Daylight Savings Time Issue

March 11, 2012

Some of you have been e-mailing in that tasks that are due on Monday, 3/12, and showing up as due today (3/11). This appears to be a bug related to the change to daylight savings time. The good news is that tomorrow the issue no longer occurs, and tasks will appear in the proper group.

I’m investigating the root cause of the problem, and will release an update to make sure that this problem doesn’t occur again when daylight savings time is over, or next year when DST starts again.

Sorry for the inconvenience. The underlying data for your tasks has not been effected, but merely the way they are displayed in TaskTask. I apologize for the issue, and will work to make sure it does not happen again.

 

Version 3.1 Coming Soon

September 10, 2011

I’ve just finished uploading the final version of TaskTask and TaskTask HD 3.1. This release is the first significant release for TaskTask in a while and includes a much requested feature: attachment support!

Version 3.1 allows you to download and preview attachments to your Outlook tasks. For example, if you flag an e-mail with an important PDF in Outlook, now you can read that PDF (or any other file you can open on your device) straight from TaskTask!

When you open a task, the attachments appear just under the notes field:

TaskWithAttachmentUnderNote

Attachments are not downloaded automatically, because they can be rather large. To download an attached file, tap on the filename, and the attachment will start downloading:

 

Once the attachment has finished downloading, the attachment will present an arrow indicating it is ready to be viewed:

AttachmentAvailable

Tapping on the attachment name again, once the attachment is downloaded, will open the attachment in the built-in previewer:

AttachmentPreview

You can also open attached files in other applications on your device, for example if you need to make changes to a file and send it back to someone. Just tap the action launcher button on the right side of the title bar, and you’ll get a list of applications you can use to open the file.

This update also includes a number of other improvements and updates, including:

  • Mark a task as private – Now you can use TaskTask to mark a task as private, and prevent other people who have access to your task list from seeing the contents of the task.
  • iOS 5.0 compatibility – Some issues were found using TaskTask on iOS 5.0. This update resolves those issues.

This version also includes some usage reporting capabilities. This feature provides completely anonymous and untraceable data about how you use TaskTask back to the developer. It includes information like how long it takes to sync your task list, how many tasks are downloaded from the server, and how many tasks you create or complete while using TaskTask. This information will help me to make TaskTask better in the future by understanding how you really use the program. If you don’t want to provide this information, you can switch off data collecting and reporting by launching the Settings app, scrolling down to TaskTask, and switching off Report Usage. No personally identifying information about you or your identity is ever sent back.

The update should hit the app store this coming week, as soon as it clears the Apple app approval process.

 

Beta Test for Next Update

August 16, 2011

I’m running a little behind on getting the next update out. I had hoped that it would come out this month, but it’s turned into a more significant code change, and I want to make sure I preserve the stability of TaskTask for existing users. That means I’m going to do a small beta test for this update, to make sure I have all the major bugs worked out.

If you are interested in beta testing, please follow the instructions posted here. If you have been a beta tester before, please resubmit your information as the device details from previous beta customers has been reset.

This update includes:

  • Attachment support (read only)
  • Ability to mark a task as private
  • Adjustable splitter between tasks and details for iPad
  • Bug fixes for iOS 5
  • Other changes under the covers

If you’re interested in helping make the next release of TaskTask great, please help beta test this update!

New Support Forums

August 8, 2011

At the request of a few customers, I’m trying an experiment to allow users to publicly comment on TaskTask through a set of online forums. These forums provide a way for you to post questions and get answers from myself and other users of TaskTask. Hopefully this will allow customers to get answers faster and more efficiently than through my support e-mail address. Of course, I will continue to monitor the support alias and reply to as many mails as I can.

The forums are available at forum.tasktaskapp.com. I’ve set them up on an experimental basis, and if they are satisfying a need and helping users out I will continue to keep them going.

Why don’t some of my task folders show up?

January 28, 2011

With TaskTask 3.0 and later, multiple Task folders are now supported. However, after refreshing the folder list, you may notice some of your tasks folders from Outlook aren’t showing up in TaskTask.

TaskTask only synchronizes task folders that are subfolders of the default Tasks folder. In some cases, you may have created folders that are in other locations. These folders show up normally in Outlook, but do not appear in TaskTask.

To fix this, you simply need to move your other Task folders to be under the standard Tasks folder.

First, you need to switch to the Folder List module in Outlook. To do this, click on the file folder icon in the Outlook Navigation Bar:

Then, find where your other task folders are, and drag them to be under the Tasks folder:

Wait a few minutes for Outlook to update the server with your changes, and then refresh your task folders in TaskTask and the folders should all be available to you.

3.0.370 Update Released

January 21, 2011

Yesterday I released the 3.0.370 update on the iTunes App Store. This update is a minor update on the 3.0 release from a few weeks ago. This update includes mostly bug fixes and new languages, including:

  • Localization for German and French
  • Fix for blocked BPROPFIND servers (Exchange 2003 only)
  • Fixed a crash when modifying tasks from search results
  • Sync can always be cancelled

This update is recommended for everyone. I think there is probably one more minor release with a couple of minor features and bug fixes before I take a bit of a hiatus from working on TaskTask for iOS and investigate TaskTask for other mobile platforms.

TaskTask 3.0.362 Released

January 10, 2011

For iPhone and iPod Touch users, version 3.0.362 has been released to the App Store. This update resolves two major issues:

  • Crashing when launched from an iOS device running 3.x firmware
  • Users without an Exchange server who lost their tasks when upgrading

I want to apologize to everyone who was affected by the initial 3.0 offering. The testing on that build was clearly not completely up to par on 3.x devices. This is largely due to Apple preventing firmware downgrades on devices, which left me with no way to test TaskTask on a device still running a 3.x firmware release. I have since acquired an original iPhone (first generation) which can only running 3.x firmware to test TaskTask on, so this problem shouldn’t be reoccurring.

Thanks for being a customer, and I certainly appreciate your business. I hope TaskTask 3.0 provides functionality to help keep you productive while you’re on the go.

TaskTask 3.0 and iPhone OS 3.x

January 4, 2011

There appears to be a compatibility issue between TaskTask 3.0 and 3.x versions of the iPhone OS (iPod Touch and iPhone). Unfortunately Apple doesn’t allow a firmware downgrade, so testing on a 3.x device is rather difficult. I’m working to obtain an iPhone or iPod Touch running the 3.x firmware so I can diagnose the problem and get an update available to resolve the problem.

In the mean time, if you have not upgraded to iOS 4.0 or later, I recommend you do not download the latest update.

Edit: If you use TaskTask without connecting to an Exchange server, this update caused all of your tasks to be hidden. Don’t worry, your tasks are still safe as long as you don’t delete TaskTask from your device. The update that will fix the issues with iOS 3.x will also bring back all of your tasks.

HTTP 500 Error Connecting to Exchange 2003

January 3, 2011

If you’re getting an HTTP 500 error when connecting to an Exchange 2003 server, it is most likely due to the workaround for NTLM authentication required by iOS 4 and later.

Fortunately, you can disable the workaround which should resolve the problem. To disable the NTLM workaround:

  1. Press the Home button on your device, find the Settings application and tap to launch it.
  2. In the list of settings, scroll down to find TaskTask or TaskTask HD and tap on it.
  3. Tap on Protocol Setup to access the protocol settings.
  4. Find Disable HEAD Request and switch it to On.

Now press the Home button again, and launch TaskTask and refresh your task list. You shouldn’t see an error and your tasks should sync successfully.

TaskTask 3.0.360 Submitted to App Store

January 1, 2011

Happy New Year! I’m happy to announce that today, on Jan 1 2011, I’ve submitted the latest updates for TaskTask to the App Store for approval. Version 3.0 is a pretty significant upgrade for TaskTask that I’ve been working on since October. This update includes a number of requested features and some work under-the-covers to make sure TaskTask syncs with Exchange even under more difficult network conditions.

Some of the new features included in the 3.0 update include:

  • Improved UI: Now it’s easier than ever to delete or complete a task using the toolbar at the bottom of the task editor.
  • Task Subfolders: TaskTask now downloads and synchronizes tasks stored in subfolders as well. If you use folders to organize yourself and your task list, TaskTask now works for you! If you are using Exchange 2007 or 2010, you can even create and delete task subfolders from TaskTask.
  • Color Categories: If you’re a heavy category user in Outlook 2007 or later, you’ve probably assigned colors to all of your categories. Now you can do the same in TaskTask to make it easier to visualize your tasks. If you’re connected with Exchange 2010, TaskTask will even download the colors with your categories!
  • Improved Task List Filtering: Now you can filter based on start date, due date, category, or importance independent of how your view is arranged or sorted.
  • Rich Text Notes (Exchange 2007 or later): If you’ve edited a task note and added rich formatting to the note (tables, font styles, etc), TaskTask will now show you the note with the original formatting. To edit the note in TaskTask however, it must be converted to plain text.
  • Forward tasks via e-mail has been added to the iPhone edition
  • Printing is now available in both iPhone and iPad if you are running the latest version of iOS

 

A lot of work has gone into this update, so I hope it provides some features to enable TaskTask to be your choice for task list management on iOS devices!


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